Refund Policy

Customer Satisfaction

At Furrific, customer satisfaction is important to us. We offer refunds and replacements under specific conditions to ensure fairness and accuracy.

 

Order Cancellations

Orders may be canceled before they are processed or shipped for a full refund. Once an order has begun processing, it cannot be changed or canceled.

 

Eligibility for Refund or Replacement

Refunds or replacements are available only if the issue is due to the fulfillment or shipping process. This includes damaged items, incorrect items shipped, or significant shipping delays.

 

Shipping Delay Criteria

Orders with no tracking updates or pending/expired beyond 60 days globally are eligible. Timing is calculated from the shipment date, not the order date. For U.S. orders, the eligibility period is 45 days, and for Brazil, it is 110 days.

 

Damaged, Incorrect, or Missing Items

Issues must be reported within 30 days of delivery. Customers should provide clear photos or videos showing the damage or error. Once verified, a refund or replacement will be issued.

 

Refund Process

Approved refunds are issued to the original payment method. Refunds usually appear in your account within 5–10 business days, depending on your financial institution.

 

Refund Exclusions

Refunds or replacements will not be issued for change of mind or dissatisfaction unrelated to product quality, issues caused by the customer such as incorrect addresses or misuse, or orders older than 30 days from the payment date.

 

How to Request a Refund

To request a refund or replacement, contact us with your order number, photos or videos of the issue (if applicable), tracking information, and a description of the problem. We will review your request and provide instructions.

 

Contact Us

For all refund, replacement, or shipping inquiries, please reach out through the Contact Page on our website or through email.